Terms & Conditions
PURCHASING FROM TAYLOR MAYDE WITH CONFIDENCE
Making a handmade purchase with Taylor Mayde could not be easier. Just browse our store, and add any items that you wish to buy, add your personalisation and details where necessary and add to your shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of your Taylor Mayde order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We reserve the right to temporarily remove any item for sale our website, and also to completely discontinue any item.
This may be caused by a problem with third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.
If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item, alternative item to the same value, or a gift voucher will be offered to the customer.
All our items are created to order, therefore the processing time differs. We will always let you know if items are going to take longer than expected. Our current processing times vary from item to item and an average time will always be shown on our website. We aim to have your item ready for shipping within 1-2 weeks. In some case we are able to create items quicker, please note the minimum turn around time is 48 business hours. Processing/production time is the time time it takes from order to courier ready, it does not include shipping time.
Please note that all our charges include VAT at the standard rate of 20%.
When the order is placed at our website, you will be re-directed to either Worldpay or PayPal (depending on your choice) where your payment will be processed using the highest levels of security. No card details will be saved on our website.
Depending on the item, we will deliver your product via Royal Mail, My Hermes, UPS or similar courier depending on the size of the item you have purchased.
On occasion we may need your phone number so we (or the Courier service we use) can contact you regarding delivery.
Please note that the product images may, from time to time, be slightly different, but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.
We aim to dispatch your products within 7 to 14 working days as each item is made to order, In some cases, however, it may take a little longer.
Should the item be out of stock we will contact you and give you an estimated delivery time. If this is not acceptable to you then we will offer you an immediate refund and cancel the order.
If you purchase multiple items together they should be delivered together, but please note that this cannot be guaranteed (due to size, weight and availability of the item etc).
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
Any order cancellations, including pre orders, must be requested within 24 hours of order completion. Cancellations must be requested via email (firstname.lastname@example.org) Any cancellation requests outside of 24 hours will not be processed.
Small items we send are usually are done so via first class Royal Mail, which is not insured. Delays in the postal service is not unknown. In the event of an item you have ordered not being delivered to you, please contact us as soon a possible so we can resolve the matter.
When we use a Courier service (Hermes/UPS etc.) the items are insured until it reaches your address. Some items may need a signature upon arrival depending on the item.
We ship items internationally. All international shipments are not insured and are sent via Royal mail.
Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK address within 14 working days after processing time, which excludes weekends and bank holidays.
As delays can happen and be unforeseen, Taylor Mayde accepts no liability for any delay or failure to deliver within our estimated time-scales.
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
As mentioned, some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.
When you receive your products from the courier it is VERY IMPORTANT to ensure that you have checked the packaging of your goods, and that its condition is good WELL BEFORE you sign the delivery note. Please inform us immediately if you receive an open or damaged parcel.
100% SATISFACTION GUARANTEE!
If you are not 100% happy with your order, simply contact us and we will find a suitable solution for you
If you need to reach us, you can contact us via our Facebook page, email us using the information on the contact page or alternatively, you can call on 07961 738686 or you can write to us at:
Taylor Mayde, 18 Lansbury Drive, Cannock, Staffordshire, WS11 4BH
Your rights to return goods are protected under the EU Distance Selling Directive.
COVID - 19 UPDATE
We will endeavour to fulfil all orders paid for, although due to government restrictions there may be a longer wait than normal.
At this time we cannot refund unwanted orders. We can however offer exchanges for other products to the same value. Returns are the responsibility of the customer as outlined above.